I am sure you all have noticed and wondered what happened to all the customer service we used to get in our country just few years ago? We all miss it in our day to day lives dealing with mostly large impersonal businesses.
Have you ever visited a large corporate owned print shop or any office supply company with a printing kiosk and felt like when you finally found a clerk to help you they were disinterested and acted like you were interrupting them?
You don't have to use an 800 number to call us because we're a locally owned business. We'd be happy to accept your credit card for payment, and your transactions here are 100% secure. Oh, and by the way, you're not an interruption of our work; you're the purpose of our work. In fact, we love it when you call us or stop in to visit. Every single customer is important to us. Here, you're not a number. You're a real person with a name. We are truly grateful when you give us the chance to be a business partner and your printer. We want you to know that it's totally okay to have high expectations for customer service when you work with our printing firm.
A very interesting and touching quote by a great leader...which every one of us believe in.
“A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.”